Yes, DONACCI ships worldwide. Shipping is completely free worldwide. We also offer seasonal promotions and exclusive discounts throughout the year.

Orders are typically processed within 1–3 business days.

After that it generally takes 5–10 business days, depending on the destination and local carrier. Once your order has shipped, you’ll receive tracking and delivery details by email.

You can reach our customer support team through our Contact Us page or by emailing info@donacci.com. We’re always happy to help with orders, products, shipping, or any other questions.

Our customer support team is available Monday to Friday, 8:00 AM–8:30 PM. We aim to respond to all enquiries within 24 hours.

Yes. Once your order has been dispatched, we’ll send you a confirmation email containing your tracking information so you can follow your delivery.

At DONACCI, we offer a 30-day return period from the date of delivery. Items must be shipped back within this period and meet our return conditions to qualify for a refund.

Returned items must be unworn, unwashed, undamaged, and in their original condition, with all original tags attached and original packaging included.

Before sending anything back, please contact us at info@donacci.com with your order number and the items you would like to return. Our Customer Care team will provide you with the return instructions.

Returns must be requested and shipped within 30 days of delivery. Items returned after this period may not be eligible for a refund.

Yes. Underwear, including socks, fragrances without their original sealed packaging, final sale items, and worn, washed, damaged, or altered items cannot be returned.